Frequently Asked Questions

Everything you need to know about ApnaCircle's features, safety, privacy, and account setup.

What is ApnaCircle?

ApnaCircle (international edition: Circle360) is a real-time family safety and circle-based location sharing mobile application. It allows mutual members of a private circle to view current locations, travel histories, receive Safe Place arrival/departure alerts, and trigger emergency SOS.

How do I create a Circle?

After signing in, tap the Circle selector at the top of the map and choose '+ Create New Circle'. Name your circle (e.g. 'Home Family'), and the app will generate a unique 6-character invite code.

How do I invite family members to my Circle?

Share your circle's 6-character invite code via WhatsApp, SMS, or email. The member downloads ApnaCircle, taps 'Join Circle', and enters the code to instantly join.

Does the app continuously track location?

The app uses an intelligent motion detection policy. In the foreground, it polls active member updates smoothly. In the background, it records significant movement changes (50 meters or motion threshold) to conserve your device's battery life.

Can I turn off location sharing temporarily?

Yes. Inside the app, navigate to Settings and toggle 'Location Sharing' off. When disabled, your location is not broadcasted to circle members.

How do Safe Places work?

You can add custom places (e.g., Home, School, Office) with a geofence radius. Whenever a circle member enters or exits that radius, automated push notifications are sent to the circle.

How does Emergency SOS work?

Holding the SOS button triggers a countdown. If activated, your phone sounds a loud siren, switches GPS to high-frequency live tracking, and immediately pushes an urgent notification to all circle members with your live coordinates and battery level.

Which login methods are supported?

Android supports Google Sign-In and phone OTP verification. iOS supports Sign in with Apple (with Apple ID Private Relay support) and Google Sign-In.

Is my personal location data sold to advertisers?

No. We have a strict zero-sale policy. Your precise GPS location is never sold, rented, or monetized with third-party advertisers.

How do I delete my account and data?

Navigate to Settings -> 'Delete Account & All Data' and confirm. Your user profile, circle memberships, FCM tokens, and location history will be permanently deleted from our servers immediately.

What happens if my account becomes inactive?

If an account has been marked inactive or deleted, attempting to log in with that same identity will not create a duplicate account. You will receive an account inactive notice with a direct link to contact support.

Is ApnaCircle available on Android and iOS?

Yes, ApnaCircle is available on both Android via Google Play and iOS via the Apple App Store.

What happens during network disconnects?

ApnaCircle includes an offline synchronization engine. If your internet connection drops while traveling, location points are safely queued on your device and automatically synced to the server once connection is restored.

How do I contact customer support?

You can reach our dedicated support desk anytime by emailing circlefamily360@gmail.com or by submitting an inquiry via our Support page.

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